Mandarin Oriental Kuala Lumpur

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
• This property accepts credit cards; cash is not accepted
• This property uses eco-friendly cleaning products
• Noise-free guestrooms cannot be guaranteed
• Safety features at this property include a fire extinguisher, a smoke detector, and a security system
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• This property enforces a strict dress code in the club lounge. Shorts, tank tops, and slippers are not permitted.

You'll be asked to pay the following charges at the property:

• A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

• All guests must be at least 18 years old (i.e. birthdate must have passed).
• Guests under 18 years old must be accompanied by a parent or legal guardian, who must provide valid physical supporting documents.
• All guests are required to present a valid physical government-issued ID/IC upon arrival. Foreign guests must present a physical passport.
• Guests must provide a valid physical government-issued identification card upon check-in. Passport may be required upon check-in for foreign guests.
• During reservation, please enter your name as it appears in your identification document.
• The hotel normally offers non-smoking rooms to its guests. You can request smoking rooms upon check-in, but please keep in mind that rooms are subject to availability.
• Additional fees may be charged for accompanying children and additional guests. Please confirm with the hotel for details.

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• No pets and no service animals are allowed at this property.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Personal protective equipment, including masks, will be available to guests.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.
• Contactless check-out is available.
• Enhanced food service safety measures are in place.
• This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).
• This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).