The Landmark Mandarin Oriental, Hong Kong
15 Queens Road Central
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Room Type
Hotel Facilities
All
- Infant/toddler toys
- Water dispenser
- Designer stores on site
- Shopping mall on site
- Children's games
- Children's toys
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible public washroom
- Wheelchair-accessible concierge desk
- Wheelchair-accessible registration desk
- Wheelchair-accessible spa
- Wheelchair-accessible fitness center
- Wheelchair-accessible meeting spaces/business center
- Wheelchair-accessible on-site restaurant
- Wheelchair-accessible lounge
- Handrails in stairways
- Food and water bowls
- Litter box
- Lifeguard on site
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- 24-hour front desk
- Porter/bellhop
- Express check-out
- Dry cleaning/laundry service
- Limo or town car service available
- Swimming pool
- Full-service spa
- Spa treatment room(s)
- Steam room
- Sauna
- Smoke-free property
- Wedding services
- Tours/ticket assistance
- Wheelchair accessible path of travel
- Accessible bathroom
- Wheelchair accessible parking
- In-room accessibility
- Number of restaurants - 1
- Number of indoor pools - 1
- Number of spa tubs - 1
- Turkish bath/Hammam
- Breakfast available (surcharge)
- Laundry facilities
- Free valet parking
- Number of bars/lounges - 1
- Number of coffee shops/cafes - 1
- Luggage storage
- Concierge services
- 24-hour fitness facilities
- Shopping on site
- Elevator
- Fitness facilities
Other Amenities
- Essential workers only - NO
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Guests are provided with free hand sanitizer
- Social distancing measures are in place
- Property confirms they are implementing enhanced cleaning measures
- Individually-wrapped food options are available
- Individually-wrapped food options are available for breakfast
- Individually-wrapped food options are available for lunch
- Individually-wrapped food options are available for dinner
- Individually-wrapped food options are available through room service
- Gap period enforced between guest stays - 24 hours
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
- Electrostatic spray is used for disinfection
- Cashless transactions are available
- Masks are compulsory at the property
- Contactless food service / room service is available
- Reservation might be required for some facilities onsite
- Food service has been amended for enhanced safety
- No rollaway/extra beds available
Pets
- Pet maximum weight in kg is 4.5
- Pet maximum weight in lb is 10
- Only dogs and cats are allowed
- Maximum number of pets per room 1
- Service animals are allowed
- Service animals are exempt from fees/restrictions
- Pets allowed
Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. This is a designated quarantine hotel. The property can only accept bookings from travelers who are required to quarantine (i.e. international travelers). You may be asked to provide evidence of this on arrival. For more details, please contact the property using the information on the booking confirmation. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival. This property is a designated quarantine hotel until July 31, 2022.
Fees and extras
You'll be asked to pay the following charges at the property:
- Deposit: HKD 2000.00 per night
We have included all charges provided to us by the property.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Breakfast fee: between HKD 316.8 and HKD 9999 for adults, HKD 159.5 and HKD 999 for children (approximately)
- Fee for in-room wireless Internet: HKD 75 per hour (rates may vary)
- Fee for in-room wired Internet: HKD 75 per hour (rates may vary)
- Pet fee: HKD 1000 per accommodation, per stay
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability, amount varies)
- Late check-out is available for a fee (subject to availability, amount varies)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Property Policies
- Guests must provide valid government-issued identification document upon check-in. Passport may be required upon check-in for foreign guests.
- During reservation, please enter your name as it appears in your identification document.
- Additional fees may be charged for accompanying children and additional guests. Please confirm with the hotel for details.
You Should Also Know>
- Pool access available from 6:00 AM to 10:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- A car is not required for transportation to and from this property.
- This property advises that enhanced cleaning and guest safety measures are currently in place.
- Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.
- Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.
- Enhanced food service safety measures are in place.
- Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
- Each guestroom is kept vacant for a minimum of 24 hours between bookings.
- This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
Cancellation Policy
After selecting the time slot and room type, you can view the related cancellation policy and details of The Landmark Mandarin Oriental, Hong Kong.
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