MEMBER REWARDS

Exclusive rewards for every Flow member.

A curated catalogue of Booking Credits and member benefits. Join for free and start earning from your very next booking.

Booking Credits

Hotel Benefits

What members redeem

Rewards exclusively built for Flow members.

Booking Credits turn Flow Points into savings on your next booking. Member benefits give you more flexibility, including +1 Extra Hour, room upgrades and early access.

Hotel Benefit

+1 Extra Hour

4,000pts

Enjoy 1 extra hour at selected partner hotels. No need to rush.

· Selected participating hotels only· Booking conditions apply· Use once per booking· Available for all members

Hotel Benefit

Room Upgrade at Check-in

4,000pts

Enjoy a room upgrade upon check-in at selected partner hotels.

· Selected participating hotels only· Subject to room availability upon check-in· Use once per booking· Available for Gold & Diamond members only

Booking Credit

HKD8 / MYR4 / SGD1.5 Booking Credit

1,000pts

Apply to any booking at any hotel and save on your next stay.

· Use once per booking· No redemption limit· Available for all members

Booking Credit

HKD40 / MYR20 / SGD7.5 Booking Credit

5,000pts

Apply to any booking at any hotel and enjoy more savings on your next stay.

· Use once per booking· No redemption limit· Available for all members

Booking Credit

HKD80 / MYR40 / SGD15 Booking Credit

10,000pts

Apply to any booking at any hotel and get more value from your Flow Points.

· Use once per booking· No redemption limit· Available for all members

Over 10 Million Hours of Stays Booked on Flow App

Trusted by over 500,000 users across Asia, Flow App has become the go-to platform for flexible hotel experiences — from quick daycations to overnight stays — delivering comfort and convenience whenever it’s needed.

Trusted by Leading Hotels

Become a member

Three tiers, one easy start.

Free to join. Every stay earns points and Stay Hours that move you up — Silver, Gold, then Diamond.

· You start here

Silver

Every new member begins as Silver. Earn Flow Points on every eligible stay and unlock higher tiers as you book with Flow.

10 pts / US$1

Next tier

Gold

Room Upgrade · VIP Early-Bird access.

30 pts / US$1

Unlock at 50 Stay Hours / yr

Top tier

Diamond

Room Upgrade · VIP Early Bird access · Higher points earning

50 pts / US$1

Unlock at 150 Stay Hours / yr

How it works

Three things to know before you redeem.

One booking, one coupon.

Only one Booking Credit or reward voucher can be applied per booking. You can redeem and use rewards again on future bookings, subject to the reward rules.

Hotel Benefits at Selected Hotels

Hotel Benefits are available at selected hotels. Benefits such as +1 Extra Hour and Room Upgrade are only available at participating hotels and may be subject to booking conditions or hotel availability.

Reward Limits Apply

Redemption limits may vary by reward or benefit item. Please check the reward details before redeeming.

Learn more in the Terms & Conditions.

FAQs

What happens to my Flow Points if I cancel a booking?

For Booking Credits and +1 Extra Hour, Flow Points will not be refunded once the voucher has been used on a cancelled booking. However, if a Room Upgrade cannot be provided upon check-in due to room availability, the voucher will be reissued to your account.

Can I pay partly with Flow Points and partly with cash?

No, Flow Points cannot be used directly as partial payment. You can redeem Booking Credits with Flow Points and apply them to eligible bookings.

Which hotels participate in +1 Extra Hour and Room Upgrade benefits?

Participating hotels will be shown on the relevant benefit page or during the redemption flow.

Why have my Flow Points not appeared after my stay?

Flow Points are usually credited after checkout, but it may take some time for eligible points to appear in your account.

How are Stay Hours calculated for tier upgrades?

Stay Hours are calculated based on eligible completed booking hours and are used to determine your membership tier progress. Please visit Flow Rewards for more information.

How do I use my +1 Extra Hour or Room Upgrade benefit?

After clicking Redeem Now, the required Flow Points will be converted into a voucher in your account, which you can apply to your next eligible Flow booking.

Can I use more than one Booking Credit, Hotel Benefit or coupon code in the same booking?

No, each booking can only use one offer, either a Booking Credit, Hotel Benefit or coupon code. Multiple offers cannot be combined in the same booking.

Are Hotel Benefits guaranteed after redemption?

Hotel Benefits are subject to participating hotel availability, booking conditions and, in some cases, confirmation upon check-in.

Need help?

Check our FAQs first.

You may find answers to common questions about redemption eligibility, booking benefits, and property-specific perks in our FAQ section.

Still have questions? Send us an email and our team will get back to you as soon as possible.

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