JEN Hong Kong by Shangri-La

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and cash
• Onsite parties or group events are strictly prohibited
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

• Fee for continental breakfast: HKD 184.8 for adults and HKD 184.8 for children (approximately)
• Airport shuttle fee: HKD 140 per person (one-way)
• Self parking fee: HKD 350 per night
• Rollaway bed fee: HKD 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• All guests must be at least 18 years old (i.e. birthdate must have passed).
• Guests under 18 years old must be accompanied by a parent or legal guardian, who must provide valid physical supporting documents.
• All guests are required to present a valid physical government-issued ID/IC upon arrival. Foreign guests must present a physical passport.
• Guests must provide a valid physical government-issued identification card upon check-in. Passport may be required upon check-in for foreign guests.
• During reservation, please enter your name as it appears in your identification document.
• All hotel rooms are designated as smoke-free rooms.
• Additional fees may be charged for accompanying children and additional guests. Please confirm with the hotel for details.

• The seasonal pool will be open from June to September.
• Pool access available from 7:30 AM to 5:30 PM.
• A car is not required for transportation to and from this property.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Personal protective equipment, including masks and gloves, will be available to guests.
• Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
• Contactless check-in and contactless check-out are available.
• Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.