Island Shangri-La, Hong Kong
Pacific Place, Supreme Court Road, Central
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Room Type
Hotel Facilities
All
- Banquet hall
- Safe-deposit box at front desk
- Spa services on site
- Multilingual staff
- Free newspapers in lobby
- 24-hour front desk
- Business center
- Porter/bellhop
- Express check-out
- Dry cleaning/laundry service
- Limo or town car service available
- Full-service spa
- Steam room
- Sauna
- Wedding services
- Express check-in
- Designated smoking areas
- Tours/ticket assistance
- Free WiFi
- Accessible bathroom
- In-room accessibility
- Number of restaurants - 1
- Number of meeting rooms - 4
- Number of outdoor pools - 1
- Number of spa tubs - 1
- Breakfast available (surcharge)
- Laundry facilities
- Library
- Valet parking (surcharge)
- Number of bars/lounges - 1
- Number of coffee shops/cafes - 1
- Hair salon
- Luggage storage
- Concierge services
- Gift shops or newsstand
- 24-hour fitness facilities
- Babysitting or childcare (surcharge)
- Supervised childcare/activities (surcharge)
- Airport transportation (surcharge)
- Elevator
- Conference space
- Fitness facilities
Other Amenities
- Events/parties not allowed
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Protective clothing is available to guests
- Masks are available to guests
- Gloves are available to guests
- Guests are provided with free hand sanitizer
- Social distancing measures are in place
- Contactless check-in is available
- Property confirms they are implementing enhanced cleaning measures
- Individually-wrapped food options are available
- Individually-wrapped food options are available for breakfast
- Individually-wrapped food options are available for lunch
- Individually-wrapped food options are available for dinner
- Individually-wrapped food options are available through room service
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Contactless check-out is available
Pets
- Pets not allowed
Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- Guests must contact this property in advance to reserve rollaway/extra beds
- This property accepts credit cards and cash
- Onsite parties or group events are strictly prohibited
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Children under 12 years old are allowed in the Horizon Club Lounge until 7 PM and must be accompanied by an adult.
- The listed child breakfast fee applies to guests age 11 and younger.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. The guest checking in must be the same guest who booked the reservation, and the name on the ID must match the name on the booking. The property reserves the right to refuse name changes on reservations. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Property Policies
- Guests must provide valid government-issued identification document upon check-in. Passport may be required upon check-in for foreign guests.
- During reservation, please enter your name as it appears in your identification document.
- Additional fees may be charged for accompanying children and additional guests. Please confirm with the hotel for details.
You Should Also Know>
- This property advises that enhanced cleaning and guest safety measures are currently in place.
- Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
- Personal protective equipment, including masks and gloves, will be available to guests.
- Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
- Contactless check-in and contactless check-out are available.
- Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
Cancellation Policy
After selecting the time slot and room type, you can view the related cancellation policy and details of Island Shangri-La, Hong Kong.
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