Grand Hyatt Hong Kong
1 Harbour Road
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Room Type
Hotel Facilities
All
- Ballroom
- Banquet hall
- Children's pool
- Safe-deposit box at front desk
- Spa services on site
- Multilingual staff
- Free newspapers in lobby
- 24-hour front desk
- Business center
- Porter/bellhop
- Express check-out
- Dry cleaning/laundry service
- Limo or town car service available
- Full-service spa
- Spa treatment room(s)
- Meeting rooms
- Steam room
- Sauna
- Wedding services
- Designated smoking areas
- Tours/ticket assistance
- Free WiFi
- Accessible bathroom
- Roll-in shower
- In-room accessibility
- Number of restaurants - 1
- Number of outdoor pools - 1
- Snack bar/deli
- Breakfast available (surcharge)
- Laundry facilities
- Garden
- Valet parking (surcharge)
- Number of bars/lounges - 1
- Number of poolside bars - 1
- Number of coffee shops/cafes - 1
- Hair salon
- Luggage storage
- Concierge services
- Gift shops or newsstand
- 24-hour fitness facilities
- Shopping on site
- Terrace
- Babysitting or childcare (surcharge)
- Airport transportation (surcharge)
- Elevator
- Conference space
- Fitness facilities
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Other Amenities
- Essential workers only - NO
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Protective clothing is available to guests
- Masks are available to guests
- Guests are provided with free hand sanitizer
- Social distancing measures are in place
- Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean
- Property confirms they are implementing enhanced cleaning measures
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60ยฐC/140ยฐF
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Contactless check-out is available
- Electrostatic spray is used for disinfection
- Cashless transactions are available
- Masks are compulsory at the property
- Contactless food service / room service is available
- Reservation might be required for some facilities onsite
- Food service has been amended for enhanced safety
Pets
- Pets not allowed
- Service animals are allowed
- Service animals are exempt from fees/restrictions
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Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a smoke detector
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. According to the latest social distancing measures advice from the Hong Kong Government, the swimming pool will be open with limited capacity. Access to the pool and sun loungers is limited at any given time and is available on a first-come-first-served basis during various timeslots. The swimming pool and pool deck area will also be closed to all guests from 1 to 2 PM daily to undergo a sanitization procedure. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration. This property requires that guests have proof that they have stayed within Hong Kong for 14 days prior to check-in.
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Property Policies
- Guests must provide valid government-issued identification document upon check-in. Passport may be required upon check-in for foreign guests.
- During reservation, please enter your name as it appears in your identification document.
- Additional fees may be charged for accompanying children and additional guests. Please confirm with the hotel for details.
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You Should Also Know>
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
- This property advises that enhanced cleaning and guest safety measures are currently in place.
- Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60ยฐC/140ยฐF; the property is cleaned and disinfected with electrostatic spray.
- Personal protective equipment, including masks, will be available to guests.
- Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.
- Contactless check-out is available.
- Enhanced food service safety measures are in place.
- This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).
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Cancellation Policy
After selecting the time slot and room type, you can view the related cancellation policy and details of Grand Hyatt Hong Kong.
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