FREQUENTLY ASKED QUESTIONS

You can use any of the payment methods below to process your bookings in the Flow App:

• American Express
• Mastercard
• Visa
• Apple Pay*
• Google Pay*
• PayMe*
• Octopus Card*

We currently do not offer any cancellation or refunds unless the merchant fails to provide the space. Some of the hotels offer free cancellation but it only implies to hourly/half-day booking. Please refer to each hotel's booking page for more details.

We currently do not allow modification on any booking, unless the merchant fails to provide the space. You are encouraged to review the booking details before payment.

After we process your refund, it may take up to 12 days for the bank to post the credit to your account, and up to 2 billing cycles for that credit to show on your statement.

It's a standard practice for hotels to ask for a deposit. It ranges from HKD$500 to HKD$1000, your deposit will be refunded to you in full when you check out, minus the cost of any items taken from the mini-bar or other charges you've accumulated during your stay.

1. Choose your desired hotel and the timeslot you wish to book on Flow App.
2. Fill your personal information (eg. Name & Mobile Number) and complete the payment process with a Visa, Mastercard or AMEX credit card.
3. Sit back and relax! The hotel will confirm your booking in Flow App or email within 30 minutes.