Hotel Okura Macau

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Rooms with club lounge access include benefits for single or double occupancy. Additional charges apply if occupancy is more than 2 guests.
• Guests booking a breakfast-inclusive rate plan receive breakfast for up to 2 adults (based on occupancy). Additional charges apply for children.

You'll be asked to pay the following charges at the property:

• Deposit: MOP 1000 per night

We have included all charges provided to us by the property.

• All guests must be at least 18 years old (i.e. birthdate must have passed).
• Guests under 18 years old must be accompanied by a parent or legal guardian, who must provide valid physical supporting documents.
• All guests are required to present a valid physical government-issued ID/IC upon arrival. Foreign guests must present a physical passport.
• Guests must provide a valid physical government-issued identification card upon check-in. Passport may be required upon check-in for foreign guests.
• During reservation, please enter your name as it appears in your identification document.
• The hotel normally offers non-smoking rooms to its guests. You can request smoking rooms upon check-in, but please keep in mind that rooms are subject to availability.
• Additional fees may be charged for accompanying children and additional guests. Please confirm with the hotel for details.

• The seasonal pool will be open from May 01 to November 13.
• Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.
• Enhanced food service safety measures are in place.
• Each guestroom is kept vacant for a minimum of 24 hours between bookings.