All guests must be at least 18 years old (i.e. birthdate must have passed).
Guests under 18 years old must be accompanied by a parent or legal guardian, who must provide valid physical supporting documents.
All guests are required to present a valid physical government-issued IC upon arrival. Foreign guests must present a physical passport. Note: Other IDs such as Singpass, work permits, long-term passes, driving licenses, and membership cards are not accepted.
Check in and check out timing is stated on the room name. Please check each timing carefully before booking.
Please note that our hotel practices self-check-in. Please download the ‘ST Signature Chat-In’ mobile App in advance from Apple App Store or Google Play Store for ease of checking in. Thereafter, follow the instructions as prompted. Please note that you can complete your pre-arrival registration 6 days prior to the arrival date. However, check-in can only be completed while you are present at the hotel.
For in-house guest / check in related concern can also chat our online community host via whatsapp ONLY at +65 8684 2203 for further assistance.
It is a must to check in with either your physical NRIC, FIN Card or passport. A selfie is required for check-in to match with the identification uploaded.
To unlock the door, please turn on Bluetooth on the phone and scan the phone over the door lock.
Early check-in and late checkout are subjected to availability and charges may apply. Please contact Community Hosts via the chat for the arrangement.
Extra bed is not allowed in all room types.
If you are travelling with young children or the elderly, it is advisable to request for rooms with lower beds.
Smoking is strictly prohibited on the premises. A SGD 100 fine will be charged to any guest who violates the smoking policy.
The minimum age required to check in is 18 years. Children or guests who are under 18 years old must be accompanied by parents or with written consent of parents/guardians.
Visitors are not allowed in the room.
For special requests, please write in and note that special requests are subject to availability, cannot be guaranteed and may incur additional charges.
Please note that renovation noises surrounding the building are expected from early September till further notice.