Booking Credit
HKD8 / MYR4 / SGD1.5 Booking Credit
Available across all hotels · Flexible to use
Points required
1,000 pts
Membership tier
All members
- Use your Flow Points to redeem a Booking Credit voucher. Apply the voucher at checkout to deduct the redeemed amount from your booking total.
- Applicable to any hotel booking.
- Only one Booking Credit can be used per booking.
- The redeemed amount will be deducted instantly at checkout.
Popular Daycation Picks
Hotels with Flexible Check-in
Pool & Gym Hotels
FAQs
How do I use a Booking Credit?
After redeeming a Booking Credit with Flow Points, the voucher will be added to your account and can be applied at checkout on your next eligible Flow booking.
Can Booking Credits be used at any hotel?
Yes, Booking Credits can be used on eligible bookings at any hotel on Flow, subject to the reward rules.
How long is my Booking Credit valid for?
Each Booking Credit has its own validity period. Please check the expiry date shown on the voucher after redemption.
Where can I find my redeemed Booking Credit?
Once redeemed, your Booking Credit voucher will be available in your account and can be selected at checkout.
Can I use more than one Booking Credit in the same booking?
No, only one Booking Credit, Hotel Benefit or coupon code can be applied per booking.
What happens if I cancel a booking made with a Booking Credit?
If a Booking Credit has been used on a cancelled booking, the redeemed Flow Points will not be refunded.
Terms and Conditions
- Booking Credits can only be used on eligible bookings made through Flow.
- Each Booking Credit can be used once only and must be applied at checkout before payment.
- Only one Booking Credit, Hotel Benefit or coupon code can be used per booking.
- Booking Credits cannot be exchanged for cash, transferred, resold or used outside of Flow.
- Booking Credits are valid only for the Flow account from which they were redeemed.
- Each Booking Credit has its own validity period. Please check the expiry date shown on the voucher after redemption.
- If a booking made with a Booking Credit is cancelled, the redeemed Flow Points will not be refunded.
- Any unused value of a Booking Credit will not be refunded, exchanged or carried forward.
- Flow reserves the right to reject, cancel or void any redemption that is invalid, incomplete, duplicated, fraudulent, resold or misused.
- Flow reserves the right to amend the reward details, usage rules and terms without prior notice.
Need help?
Check our FAQs first.
You may find answers to common questions about redemption eligibility, booking benefits, and property-specific perks in our FAQ section.
Still have questions? Send us an email and our team will get back to you as soon as possible.