We take privacy and trust of our users/customers seriously and, therefore, we are dedicated to ensuring the security and confidentiality of your personal information in accordance with the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong SAR). This policy describes how Flow handles personal information that Flow collects and receives through the mobile applications, websites and mobile websites (collectively, the “Flow Apps”) owned, operated or provided by Flow Entertainment Limited (“Flow”, “We”, “Us” or “Our”), and, in particular, through any bookings made by you using the Flow Apps.
What Information Do We Collect?
How Do We Use the Personal Information?
Flow uses information for the following general purposes: (i) to process and complete transactions in relation to your booking requests for accommodation; (ii) to provide personal information to our clients in relation to your bookings for check-in and verification purposes; (iii) to send you confirmations of bookings, updates or changes of the Flow Apps, security alerts and support and administrative messages; (iv) to customise the content and advertising in the Flow Apps to enhance user experience; (v) to respond to your enquiries, comments, requests, complaints and other activities in relation to customer services; (vi) to improve our services by contacting you for user feedback, conducting research, analyse usage and trends of services provided by the Flow Apps, and providing anonymous and aggregated reporting for internal and external clients.
Confidentiality and Security
Personal information will be stored on secured cloud servers operated by professional third-party service providers and, personal information may thus be stored and processed in Hong Kong and other countries depending on the operating locations of the servers provided by third-party service providers. Flow limits access to personal information about you to our employees on a need-to-know basis, who we reasonably believe need to come into contact with that information to provide products or services to you and/or in order to carry out their work for us. We also take reasonable measures to protect your personal information in an effort to prevent loss, misuse, and unauthorised access, disclosure, alteration, and destruction. To assist with the protection of personal information, you shall keep your password confidential and not disclose it to any other person. You are responsible for all uses of the Flow Apps by any person using your password. Please contact us immediately if you believe your password has been misused.
What Personal Information Do We Share with Third Parties?
Links to Other Websites
Questions or Suggestions