Shangri-La Kuala Lumpur
11 Jalan Sultan Ismail
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Room Type
Hotel Facilities
All
- Ballroom
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible public washroom
- Wheelchair-accessible concierge desk
- Wheelchair-accessible path to elevator
- Wheelchair-accessible registration desk
- Wheelchair-accessible spa
- Wheelchair-accessible fitness center
- Wheelchair-accessible meeting spaces/business center
- Wheelchair-accessible on-site restaurant
- Wheelchair-accessible lounge
- Health club
- Children's pool
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- 24-hour front desk
- Porter/bellhop
- Express check-out
- Dry cleaning/laundry service
- Limo or town car service available
- Full-service spa
- Steam room
- Sauna
- Wedding services
- Express check-in
- Designated smoking areas
- Tours/ticket assistance
- Free WiFi
- Wheelchair accessible parking
- In-room accessibility
- Number of restaurants - 1
- Number of meeting rooms - 4
- Number of outdoor pools - 1
- Number of spa tubs - 1
- Shopping center shuttle (surcharge)
- Coffee/tea in common areas
- Conference center
- Breakfast available (surcharge)
- Laundry facilities
- Television in common areas
- Garden
- Free self parking
- Computer station
- Number of bars/lounges - 1
- Number of poolside bars - 1
- Number of coffee shops/cafes - 1
- Hair salon
- Luggage storage
- Train station pickup (surcharge)
- Concierge services
- Gift shops or newsstand
- Shopping on site
- Terrace
- Supervised childcare/activities (surcharge)
- Elevator
- Conference space
- Fitness facilities
Other Amenities
- Essential workers only - YES
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Protective clothing is available to guests
- Masks are available to guests
- Shield between guests and staff in main contact areas
- Guests are provided with free hand sanitizer
- Social distancing measures are in place
- Contactless check-in is available
- Property follows regional sanitization guidelines SG Clean (Singapore)
- Property confirms they are implementing enhanced cleaning measures
- Individually-wrapped food options are available
- Individually-wrapped food options are available for breakfast
- Individually-wrapped food options are available for lunch
- Individually-wrapped food options are available for dinner
- Individually-wrapped food options are available through room service
- Gap period enforced between guest stays - 24 hours
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Contactless check-out is available
Pets
- Pets not allowed
- Service animals not allowed
Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a smoke detector
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- The listed child breakfast fee applies to guests age 11 and younger.
This property offers transfers from the train station (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 6 and older.
Fees and extras
You'll be asked to pay the following charges at the property:
- Deposit: MYR 400 per night
- A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
We have included all charges provided to us by the property.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Fee for buffet breakfast: MYR 98 for adults and MYR 98 for children (approximately)
- Early check-in is available for a fee (subject to availability, amount varies)
- Late check-out is available for a fee (subject to availability, amount varies)
- Rollaway bed fee: MYR 174 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Property Policies
- Guests must provide valid government-issued identification document upon check-in. Passport may be required upon check-in for foreign guests.
- During reservation, please enter your name as it appears in your identification document.
- Additional fees may be charged for accompanying children and additional guests. Please confirm with the hotel for details.
You Should Also Know>
- One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- No pets and no service animals are allowed at this property.
- This property advises that enhanced cleaning and guest safety measures are currently in place.
- Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
- Personal protective equipment, including masks, will be available to guests.
- Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
- Contactless check-in and contactless check-out are available.
- Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
- Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.
- This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).
Cancellation Policy
After selecting the time slot and room type, you can view the related cancellation policy and details of Shangri-La Kuala Lumpur.
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